I feel like this has been the longest day of my life, but in fact it has really been two days so I suppose that's reasonable. I have lots to share, so sit back because this is going to be a long one!!!
We started the journey off in Toronto Sunday morning, with a somewhat lazy morning as we couldn't do anything before noon anyway. Unfortunately I was decidedly uptight about all to come so I wasn't really enjoying the time off! At noon we loaded up all our luggage (we are pros at this now, and can move all our luggage at once without the need of a cart) and filled up the airport shuttle. There was another family taking the shuttle and they had 3 times as much luggage as us, which made us feel a bit better! We arrived at Terminal 3 at about 12:30 and killed some time before we could check in at 1:00. The first perk of traveling premium economy - our own line! We didn't catch what the grand total was for our luggage weight, but they didn't comment and didn't ask us to pay, so we figure we weren't too far over the limit - but I expect they would have complained if we had been subjected to the 20kg limit instead of 30kg! Free of all but our carry-on luggage, we opted to walk over to the cargo check-in area to meet Buggy. It was only about a 20-minute walk, and that was taking a somewhat roundabout way. We arrived there about 2:00, and Buggy was due to arrive at 2:30, so we just waited there.
The pet travel agent (I'll just call her L) who had taken over his care the night before delivered him to the cargo check-in at 2:30 as expected. We cannot say enough nice things about this lady, who got called in at the last minute on a Saturday evening to handle this delay. We had paid to rent a kennel but the cargo people didn't seem to know that, so she had even come prepared with an extra kennel just in case. However, that got sorted out and a lovely new plastic petmate air kennel was supplied for him. L bedded it down with shredded paper and his blanket that I brought for him, and filled up his water container with ice cubes to provide water for the entire length of the journey. We were able to take him for a walk before checking him in (on which he had an Austin Powers-sized pee, good thing!) and then after lots of hugs and kisses we got him loaded into the kennel. We were thoroughly impressed with the way things were handled by the Zoom representative at check-in (not the difficult one from the day before), and after everything was taken care of she even offered to drive us back to the terminal! We accepted and after she dropped us off when I offered my hand she moved in for a hug – the personal touch, I guess! In any case, we were left feeling like they definitely knew what they were doing, and he was in good hands.
Once back at the terminal we passed through security and went to find our gate. The flight had been delayed from Saturday 22:25 to Sunday 17:00. Of course once we found our gate we discovered that now they were saying 18:15. More delays. We eventually found out that the plane that was supposed to take us Saturday night had not come out of maintenance in time, so we had to be put onto a different plane, which had apparently arrived from Italy Sunday afternoon. Unfortunately it arrived late from Italy! When it finally pulled in at the gate all the passengers waiting applauded! In the meantime we went in search of a meal and a glass of wine. I had my appetite back once I knew Buggy was accepted for travel!
While we were waiting at the gate I was watching them load some cargo, then I saw that one of the carts was curtained, and just past the curtain I could see the edge of a large dog kennel! I knew he was the only animal on the flight so I walked over to where I could see them loading the kennel onto the plane – and so I saw my Buggy heading up the ramp into the cargo hold! I could see him quite clearly and knew it was him, and could see him looking around. It was more than I expected to be able to see him go on the plane with my own eyes! I admit I got a bit teary as I watched him go up the ramp. As we were boarding the plane the ground guys were there and we heard one of them say he was going to “go check on that dog”, so we asked them to confirm and the guy said “oh yeah, the big hound! He’s fine, he’s on.” How crazy is that – probably 300 people boarding that plane and they happened to mention him right in front of us.
The flight finally left at about 7pm, and was an especially smooth flight, which I was grateful for for Buggy’s sake. I managed to doze a bit but no real sleep. Noise did sleep a bit. Not a lot to report about the flight itself, except to say that apart from the significant delay, I have no complaints about Zoom. And yes, the upgrade to premium economy was definitely worth it! The legroom was fabulous, and the luggage allowance was a must! Also our luggage was tagged as priority, which meant it was among the first off the plane when we arrived at Gatwick.
When we arrived we hung around and asked the flight attendant (Noise had made friends during the flight as he usually does) if we could confirm that Buggy was ok. So they went right away and opened up the hold he was in and the ground guy came back and reported “Absolutely fine!” We walked a little way through the terminal but stopped and watched them unload him into a little animal carriage, and we could see him looking around so we knew he was ok.
Passport control was smooth and easy, we collected our luggage and dragged it over to the trains. We saw the line for the tickets and decided to buy our tickets on board as it is no extra cost and you can pay with a credit card on board as well. So we got onto the train (this was the hardest part for me, I definitely hit a wall of fatigue there...) and rode the Gatwick Express in to London Victoria station. From there we got a cab to our temporary lodgings, only a £6 ride. The first thing for us to do was call our pet travel agent and check on Buggy and she reported that he had been cleared through customs and quarantine control and was on his way to the kennel! Yahoo! Ok, I admit I cried again. I have been so worried about him having a problem so what a relief to know he got through! She called back later to let us know that he was nicely settled in at the kennel, so I hope that he’ll just hang out there until we can get him here with us, and be happy enough. We miss him already!
Phew, ok that’s one day, I have a whole second day to talk about! Our temporary flat is not bad – typical London flat, pretty small but I guess all you really need. I’ll try to get some pictures tomorrow and post them. It’s definitely nothing exciting and I wouldn’t want to be staying here long-term, but it’s fine.
Our first job of the day was to get set up with travelcards. We bought Oyster cards, which in London is the best way to get around. The Oyster card can hold your travelcard, and also hold a balance for pay-as-you-go travel outside of the zones of your travelcard. We just got a 7-day travelcard to start with, but I expect once we are settled into a routine we will get monthly ones. We hung back for a minute and watched a few people go through with their cards and then followed their lead! And it’s easy! We handled the tube quite well today we thought, at least we didn’t get lost! We took the tube from South Kensington, the closest stop to our flat, to Holborn on the Piccadilly line, and changed there to the Central line to get off at Chancery Lane. This is one of the stops closest to Noise’s office, so we went and found the building where he will be spending much of his time! We also spent some frustrating time trying to sort of financial things. We went into the bank where our account is (the Holborn branch) where they were supposed to have our PINs to activate our debit cards. And they didn’t... anyway, after standing in several long lines and being frustrated we left the bank and walked a block and discovered the Holborn Circus branch, where in fact they did have our PINs! So our debit cards are activated, and the money that Noise’s company was supposed to put in the account for moving costs is there, so then we were happier. Unfortunately it turns out that it is extremely difficult to move money from our Canadian account to our UK account quickly unless we go into a TD branch, which is pretty difficult seeing as we are in London. We can take cash out from the TD account on the machines but not much at a time. The only frustrating part is that tomorrow we are going flat-hunting, and we had hoped to have moved money into the UK account to be able to give a deposit on a place. But we should be able at the least to give a cash deposit so hopefully that will do until we can move some money around.
We definitely hit a low point today trying to deal with all that after no sleep for 48 hours, but after having a power nap we are feeling more optimistic again. We hit the local Sainsbury’s for some basic groceries, cooked dinner in our flat, and walked around the neighbourhood several times (mostly in the rain of course).
Tomorrow we go flat-hunting, so hopefully we will have a better idea after that where we will be living and how soon! And how soon we can be reunited with Buggy! On Wednesday I have a job interview in the afternoon. Thursday we are hoping to do a bit of sight-seeing, maybe see some of the sights we had hoped to do today when we thought we would arrive yesterday. Thursday is our wedding anniversary, so if we can relax and enjoy London it would be a nice day for us.
We’ve made it to bedtime, so now we can go to bed and I’m sure sleep like logs through the night. Tomorrow will likely be another long day. Until then!